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Custom Furniture Rockstars: Saving the Day With Customer Service

When the hours at Union Wood Co get long and our custom furniture projects start piling up, it’s amazing to receive acknowledgement for all of our hard work. We were recently lucky enough to receive some praise from one of our favourite Vancouver design firms, SSDG Interiors.

custom furniture Vancouver

Custom furniture made in Vancouver, BC

Every month, the Vancouver design firm nominates a supplier in the design industry for a customer service award. This month they named the owner and operator of Union Wood Co, the man himself, Craig Pearce, as the winner!

custom made furniture

We could go into detail of the whole design process but SSDG sent a direct quote from the designer Craig worked with to design and build a custom conference table with integrated power supply.

“Rockstar Craig totally saved the day! We needed a conference table made on short notice when things fell through with another manufacturer. Craig rode in on a white horse and got me drawings, pricing and timelines basically overnight. We received the table on time, on budget and executed beautifully. Throughout the entire procurement process, Craig was quick to reply, upfront and realistic when he needed to be, and just all-around helpful. Craig always responded quickly and went out of his way to make sure everything was taken care of. I look forward to working with him again!.”

How could a review get any better? Big thank you to everyone at SSDG Interiors for the award and complements!

custom modern furniture

The custom solid wood table we made for them was a fun challenge for our team of woodworkers because they had not made a table with that style of tripod leg before. But, as always, they came through to produce a beautifully crafted modern table. Some of our favourite details about the Natural Oak table are its smooth bevelled edge and the custom metal bracket we made for the legs. 

custom wood furniture

We loved working with SSDG on this project and look forward to many more design projects with them. If you have a custom furniture project in mind you can contact us here to get it started. You can also shop our made-to-order furniture collection. Everything in the collection can be customized to fit your needs and space perfectly.

custom conference table

Trying to find a conference table for your office? Read our post – Boardroom Tables: Finding the Perfect Table for Your Office

Written by:
Todd Mitchell
Table Photography: Dylan Hamm Photography/@dylanhamm


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