One of the perks of working with Union Wood Co is that we make made-to-order furniture. That means each piece of furniture that we make is designed and built specifically for the person or project that it’s ordered for. This allows us to customize furniture in our collection to your specific needs or we can work together to design something awesome!
We want to make the process of ordering with us as easy as possible. We’ve combined over 10 years of building experience, our drive for creating quality furniture, and our dedication to customer service together to create this guide to ordering custom furniture.
5 Easy Steps for Ordering Custom Furniture | How does it work at Union Wood Co?
Step 1. Consultation
Through a video consultation, email, phone or an in-person meeting, we gather information about your project. Using simple drawings, measurements or reference images, we dive deeper into the details including scope, budget, delivery details, materials, specific deadlines, dimensions and any other specifications that may be relevant to your project.
This first step is where we need your help the most. Being prepared for your consultation will make all of the difference in you getting exactly what you want. Here are a few things we suggest you come prepared with.
- dimensioned floorplan (either professional drawn by a designer/architect or hand-drawn by yourself)
- pictures of your space
- intended use of furniture (ex. “I need to furnish a break room for 200 people with communal and private seating.” or “We like to host dinner parties with 8-10 people.”)
- your required quantity of items (ex. “We need 10 workstations in this office.”)
- browse our furniture collection, custom commercial page, materials page, and Instagram to look for ideas and to get a sense of our style
- bring inspiration images that you’ve either found on websites like Pinterest or drawn yourself (don’t worry, even just a few squiggles will help get your idea across!)
Crag's Pro Tip - For commercial projects, let us know if you require specific power or data requirements. We have a selection of electronic accessories that will make your office furniture as functional as possible.
Step 2: Proposal
After gathering the information about your custom furniture project we submit a firm pricing structure for your review. This will include a fixed price for the construction of your project as discussed and applicable taxes. Depending on the details, the delivery and installation costs may either be included or billed afterwards.
This is your chance to discuss value engineering to make sure we are within your budget or other fine details such as confirming electrical specifications or custom dimensions. Your proposal may also include conceptual drawings for discussion purposes. We want to work with you to meet your budget and design expectations.
Step 3: Final Review
Once pricing and the furniture design concept are approved we require a 50% deposit. Once we have received your payment we'll get to work producing a set of final shop drawings for your approval.
Your project and lead time will not begin until you have signed off on the shop drawings and we have received your deposit. Payment can be made by credit card (with service charge), cheque, wire or e-transfer. Any changes made after approval of shop drawings will affect your project’s lead time and pricing.
Step 4: Production
Upon approval, your made-to-order furniture project is entered into our production queue. We produce furniture on a first-come-first-serve basis. Our typical lead time is 6-10 weeks but can vary depending on your project scope, size or other details.
This is where we get to have our fun! During production, our team of skilled and certified craftspeople will build your furniture with great attention to detail. Our production team includes industrial designers, Red Seal certified and apprentice joiners, a production manager, Red Seal certified welders, and a rotation of supervising doggos.
Step 5: Completion
As your custom furniture project nears the finish line we will contact you to make the final arrangements. Upon completion of your order, we require the final payment of your remaining balance before arranging shipping details. Payment can be made by credit card (with service charge), cheque, wire or e-transfers. Storage of your item(s) over 14 days will be charged if required.
Once the final payment is collected, we will arrange a delivery date for your custom piece to be transported to the destination you requested. Depending on your location and project size, your item will be packaged for delivery with blankets, crating, or wrapped for full truckload transport.
Depending on your location, either a team from Union Wood Co or a local delivery/installation partners will handle the final mile and finishing touches. We offer various levels of delivery and installation, from Freight Only, Crated Curbside or Full White Glove. If you are in the Vancouver area, you are welcome to stop by our East Vancouver workshop for a scheduled in-shop inspection.
Click here to download a PDF showing our handy how-to order custom furniture timeline.